Stop Guessing, Start Knowing:
Unlock Hidden Insights
from EVERY CALL

GenAI that Captures, Categorizes, Measures & Improves Your Call Center Performance

Turn Every Call into a Goldmine of Customer Insights

Every interaction with your customers holds valuable information. However manually capturing and analyzing calls is a tedious, time-consuming task. GenAI automates the entire process, transforming your call center into a data-driven powerhouse.

Automatically Understand Every Conversation

Effortless Categorization

We don't just capture conversations - we categorize them automatically. Our system analyzes both sides of the call, identifying the customer's inquiry and the rep's response.

Customizable to Your Business

Working with your team, we create a personalized query list tailored to your specific needs. This ensures each call is categorized based on your unique business scenarios, allowing you to track what matters most.

Hebrew Support

No need for separate translation tools. Our GenAI solution handles two-way Hebrew communication automatically.

Actionable Intelligence at Your Fingertips

BLeader’s Call Center GenAI captures both sides of the conversation, translating them into text and identifying key points.

This allows you to:

Measure Rep Performance

Identify strengths and weaknesses in your team. See if reps are resolving issues efficiently, demonstrating patience, and upselling opportunities.

Gauge Customer Satisfaction

Understand customer sentiment after each call. Identify frustrated customers, repeat complainers, and VIPs requiring special attention.

Uncover Hidden Trends

Discover patterns in customer inquiries and rep performance. Find out which sales tactics are most successful and identify areas for improvement.

Get answers to questions like:

Rep Performance

Did the rep solve the problem?
How long did it take?
Does he have the required knowledge, patience, and communication skills?
Did she take advantage of upselling opportunities?
Was the rep too aggressive, vague, or dishonest?
Is manager intervention required?

Customer Satisfaction

Does the customer end the call pleased or frustrated with the outcome?
What category of call was it – presales, post-sale support, delivery problem?
For complaints, what was the cause?
Is this a VIP customer who should get special treatment?
Is this a repeat complainer who may be a special challenge?
What does this customer still need?

Call was forwarded to a high-level manager

Representative was courteous

Representative used efficiently customer data or history

Representative successfully resolved the issue

Get Answers Your Way

Predefined Dashboards

Access clear, concise overviews of key metrics like call types, resolutions, and escalations.

Predefined Dashboards

Access clear, concise overviews of key metrics like call types, resolutions, and escalations.

Natural Language Search

Ask any question in your natural native language and get instant, insightful answers without complex queries or data manipulation.

How It Works

We start by training our models on a vast amount of industry data.
Then, we fine-tune them with your company’s specific call center conversations, ensuring the insights are uniquely relevant to your business.
These insights are then analyzed and presented on clear, user-friendly dashboards, empowering you to make data-driven decisions that drive results.

Speech to text

Adding context with Gen-AI

Training the model

Analytical dashboard

Alerts and insights

Open questions

Improve Your Call Center Performance

Change your business trajectory with meaningful, measurable results.

Armed with these insights,
call center team managers will:

Boost Sales

Identify upselling opportunities and coach reps to close more deals.

Reduce Churn

Pinpoint dissatisfied customers and address their concerns before they leave.

Optimize Efficiency

Identify and eliminate inefficiencies in your call center workflow.

Develop Winning Teams

Recognize top performers and replicate their success across the entire team.